PAYMENT AND REFUND

A. PAYMENT FORM

For the most convenience for customers shopping online with Lugo's Shop, we support the following payment methods:

1. Payment in advance by the following forms:

- Domestic ATM card

- Credit / Debit card / VISA / MASTER

- Paypal - Payoneer

- Momo - Pay Zalo - Air Pay - Vimo Pay

2. CANCELLATION OF ORDERS

Customer's order will be processed as soon as payment is confirmed. For order cancellation support, please contact us within 24 hours of placing an order

- Hotline +84.899497698

- Email: cskh.yh@gmail.com

- Website: https://www.shoplugo.blogspot.com

3. TIME AND DELIVERY PLACE

We always try to deliver goods as soon as possible to our customers by the following delivery methods:

1. Delivery:

- Free shipping for orders over 500,000 VND

- Orders under 500,000 VND will have specific delivery fee for each region shown in the electronic invoice.

▪ In the city. : Delivery time is expected from 1-3 working days.

▪ Other provinces and cities of Vietnam: Estimated delivery time from 3 to 7 working days.

2. International delivery

- Delivery charges will be displayed specifically in the delivery invoice information

- Delivery time from 5 - 20 days depending on the destination country

- Delivery fee will be charged according to the weight of each other country

B. RETURN & REFUND POLICY

We always try to deliver products to customers in the best condition and exactly as ordered. Cases of return and refund are considered as follows:

- Defective product, wrong product type, wrong size, wrong color, missing product compared to the order

- The product has expired

- Damaged during transportation we will compensate up to 50% of the value of the item depending on the level of damage

- Customers can return it within 14 days after receiving the goods and follow the instructions on the attached coupon in the package:

- Refund orders must return all ordered products, gifts, coupons and attached invoices.

- The product has no signs of use, no damage, scratches or dirt on the product packaging.

- After the package is returned successfully and fully tested, the refund will be refunded within 5 - 30 business days.

- International order, return shipping fee please pay by yourself

C. All contact information, please contact:

- Zalo 0899497698

- Whatsapp - Viber +84899497698

- Messenger m.me/ryu.lee.080518

- Facebook.com/ryufsnews

- Email cskh.yh@gmail.com

* We are always ready to assist with all customer information through the above communication channels. We always acknowledge your ideas and resolve all issues (if any) in a transparent and fair manner. So please contact us for support before making a bad review. Thank you